New to Us?
There are TWO options to Begin:
• Consult-Only (45-min Live or Virtual Session)
OR
• Consult+Eval+Treat (90-min Live Session) *RECOMMENDED*
Our Process:
Consult
- Deep dive into your history, complaints and previous treatments
- Learn and discuss WHY previous treatments didn’t work
- Uncover the true SOURCE of your complaint(s) and HOW they developed
- Learn realistic strategies to self-manage and self-treat
- *Identify the systems, structures and functions to be Evaluated*
Evaluation
- Examine, measure and test the systems, structures and functions identified in the Consult
- Create the clinical Assessment (your situational summary)
- Develop the Treatment Plan (what order to treat and how)
Treatment
- A Pre-test is performed to measure a specific, challenging/painful movement or position
- Hands-on, integrated manual therapy treatment is performed (based on the eval)
- A Post-test is performed to highlight the changes from the pre-test
- Results are measurable - every session
ANSWERS FOR
NEW CLIENTS
Appointments
Consultations are required for every new Client and can be done virtually or live. If you feel that it would be helpful to discuss the specifics of your situation in-depth before coming in, then a Virtual Consultation is a great option. If you are ready to get started as soon as possible, we recommend the 90-minute Consultation + Evaluation to allow for enough time to review your history, perform the assessment and get treatment started!
This is individualized based on your treatment plan, but is usually much LESS than with other providers, because of how much we can get done in a session. Typically we recommend 1 session per week, but we often reduce frequency to once per month.
We offer 45-minute and 90-minute sessions. All are 1-on-1 with your Physio. Each session begins and ends with testing, discussion and planning, so we often can accomplish 3 times the treatment with a 90-minute session - which will reduce the frequency and duration of your plan of care.
All of it! The sessions are all 1-on-1. If independent exercises are necessary, they are done before or after your scheduled 1-on-1 time, so you’ll always get the full attention you need to maximize progress.
If you've completed your online forms, please arrive a few minutes early so we can get you started promptly at your appointment time. If you have difficulty with the forms, please reach out to the office ASAP to make arrangements.
Financial / Billing
We are a cash-based practice and do not submit bills to insurance. We can provide a "superbill" which you can submit to your insurance for reimbursement. You can get further guidance on your insurance plan's requirements and process by calling the member services number on the back of your insurance card. Please note, reimbursement from insurance is never guaranteed.
Our services and offerings fall within the realm of "concierge" and "wellness" services and are not submittable to Medicare or Tricare.
Our services are not submittable to these carriers. To take advantage of our services, we have many clients that close their case(s) or accept settlements before starting care.
We require a credit card on-file, and will auto-charge that card at the time of your session. You can always come in a little early or pre-pay using cash or check, if that is your preference!
Every Client’s plan of care is individualized based on needs and goals. The exact investment needed for your specific needs and financial situation will be discussed during your first appointment. We have packages and a membership that can offer savings, depending on your situation.
YES! Some plans give you a credit card, which we can charge directly. Other plans will require you to send in receipts and you’ll get reimbursed.
We have packages of sessions that bring the per-session cost down. For longer-term clients or those who want the highest value, we offer an option for Membership.
Clinical
Our approach considers the entire body and all it’s systems and components to address the root cause(s) of your problems. We often solve pain without ever touching that painful part and can target the causes of issues related to: digestion, elimination, circulation, reproduction and many other functions.
YOUR Physio...every time, the whole time. Continuity of care and the relationship with your Physio is very important, so you won’t be passed around. We do not have assistants or aides involved in your care.
We typically start and end each session with a “test” - a movement, posture or activity that is challenging for your system. This way we know if the Treatment was effective. We are 1-on-1 Manual Therapists, so we use our hands to help your body make the changes needed to get better. Most of our sessions are done on the treatment table and followed by direct instruction for home exercises or self-treatments. No mindless stretches or exercise programs - everything is precise, targeted and noticeably beneficial.
NO!!! We are strongly against pain during any manual technique or movement. Check out our Articles for more on this.
We expect progress with EVERY treatment. We will discuss your specifics at your 1st appointment, but if we are addressing the root cause(s) of your issues, the results are immediate and measurable!
We will discuss this. We need to know WHY you’re having any positive or negative changes in your body. If there are multiple treatment-types involved, it becomes more difficult to determine which approach is helping and which may be holding you back. We often collaborate with other providers and can adjust the timing between various treatment types.
The overwhelming majority of times people have MRIs, we do not use them. Images can determine WHAT parts have been worn-down, but does nothing to identify WHY - which is what our approach is focused on!
Bring/wear clothes that are similar to what you might wear to the pool or beach. This way we have as much access to your body as possible.
New to Us?
Your journey begins with a choice...
Consultation + Evaluation
90-min Live, Hands-on session with your own Physio Doc
( Recommended )
OR
Consultation only
Live OR Virtual 45-min session with your own Physio Doc
ANSWERS FOR
CURRENT CLIENTS
Appointments
Go to this registration page. Please be sure to use the exact name and email address that we have in our system, and you'll be automatically approved and granted access!
There are links in your appointment reminders (text and email) that will allow you to change your appointment (up to 24 hours beforehand). You can also make and change appointments (and more) once you Log In to your account.
Once you log into your account, click the "Packages" tab on the left. From there you'll see your package(s), how many sessions are left and can book them right there!
If your account is empty or is missing things, you may have used a different email address at some point - this can create a separate account. If you have more than one email address you use, try logging in under the other(s). Even if you find the correct one, please let us know so we can merge your accounts to get all your information consolidated!
Financial / Billing
Once you Log In to your account, click the “Credit Cards” option on the left.
For Self-Pay Clients, we have Session Packages that reduce the cost per session. For anyone who’s treatment plan goes longer than 1 month, Membership is the best option.
We have 3-session and 6-session packages available for current Clients. Once you Log In, click on the “Book” button on the upper right. Packages that are available will displayed there.
If you’re anticipating treatment that is longer than 1 month, Membership is the best option as it offers the greatest savings with some nice perks...and can be cancelled anytime. All the details and the option to begin are HERE.
Yup! Just let us know when you come in for your session and we can use cash or check before your card is auto-charged.
Great! Email us and we will produce a Superbill and send it to you through your secure portal!
Easy! Email us and we will send you a Statement for whatever date range you need!
No worries! Log In and send us a message, or you can always Email us directly.
Clinical
You can find your completed Intake Forms and Journal entries in your account once you Log In. We currently use a separate system for clinical notes and billing. If you need your clinical notes for any reason we can upload them to your online account.
Following Manual Therapy work, it is critical that you drink more water - even if it makes you urinate more. Your Physio will give you specific homework to help you make progress on your own.
We will discuss this. As you go through treatment with us, we need to know WHY you’re having any positive or negative changes in your body. If there are multiple treatment-types involved, it becomes more difficult to determine which approach is creating any positive or negative changes.
We will need as much access to as much skin as you can comfortably provide. Tights are difficult to work through with precision. Denim is impossible to treat through. Try to wear loose-fitting clothes that let you move and allow us underneath, if needed.