Member's Guide
Here's a quick tutorial on how to use the great benefits of your Move Physio Membership!
As more features and services are released, this will be updated...so check back!
VIP SESSIONS
These are your exclusive sessions that are included in your membership. They DO NOT EXPIRE, as long as your Membership is active...so you can accumulate them if you don't use them!
To find them:
LOGIN TO YOUR PORTAL and click "Packages".
You'll find your included VIP and FITT Chamber Sessions here:
If you can't make your appointment, you should ALWAYS "Reschedule" to avoid losing the session. You can reschedule up to 24 hours in advance of the appointment.
ADDITIONAL SESSIONS:
- Member Treatments
Use your exclusive discount to get Treatment before your next VIP session is released!
- STM Sessions
An exclusive, members-only service. Find out more here.
- FITT Chamber Sessions
Use your exclusive discount to get additional FITT Chamber sessions before your next is released!
To book ANY of these Additional Sessions:
Use the BOOK button in your Portal, then click "Back":
Once you've selected the location, you'll find the Members-Only menu:
Inside here, you'll find where to book a
- Re-evaluation (if it's been more than 3 months OR you've got a new issue)
AND
- Your exclusively-discounted Member-Treatment (if you need a Treatment before your next VIP session is released)
AND
- Additional FITT Chamber Sessions (if you'd like another, before your next is released)
AND
- The Members-only, exclusive STM session
CANCELLATION
The Membership can always be cancelled by submitting THIS FORM.
FAQs
The membership makes the most financial-sense for anyone receiving more than 3 sessions. We have a 3-session package that would make more sense if you will not be coming in longer. Also, it's recommended that you've had an Evaluation (to determine treatment length) before joining.
Every month, our staff will send you a message when your VIP sessions are released. You can then login to your online account to book them! Your membership and any included session is located under "PACKAGES".
This is our healing, far-infrared chamber. Learn more about it by clicking here!
The STM session is a members-only service that combines functional movement assessment with a layered, hands-on, full-body treatment p. Learn more about it by clicking here!
You can always use your exclusive discount to book yourself through your online account. Your discount will automatically apply before you complete the booking.
NO! You can cancel anytime by submitting THIS FORM. No fees, no tricks.
To cancel, you must submit THIS FORM. We typically process cancellations within one business day. Once cancelled, any unused VIP or FITT sessions will be removed from your account and the recurring payment will be cancelled. Any future-scheduled sessions will be cancelled and can be rebooked at the non-member rate.
Nope! As long as your membership remains active, your VIP sessions remain valid and can be used any time.
If you've not been treated here in the past 2 years, you'll need an Evaluation.
If it's been more than 3 months since you've received care, a Re-Evaluation must be booked to ensure proper care.
Evaluations and Re-Evaluations are not discounted through the membership.
While your membership is active, you will continue to accumulate sessions, so we can't "freeze" the membership. If you don't use them now, you can always use them later! If the membership no longer makes sense for your situation, you can always cancel.
Sure! Any of your discounted sessions are eligible and can be charged to your HSA or FSA card. You have to check with your administrator to see if your membership dues are eligible, based on your plan.
Membership dues are typically viewed as "concierge" services, so check with your plan administrator. VIP sessions are complimentary as part of the membership, so there's nothing to reimburse. We can produce a "Superbill" for any session that you attend and have paid for (like the discounted Physio Treatments), which can be used to submit for Insurance Reimbursement. We recommend checking with your plan administrator to gather any details you may need before submitting.
Membership benefits are non-transferrable, but your family member can get their very own membership!
You can Login Here. If you haven't set it up yet, Register Here first.