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New to Us?

Your journey begins with a choice…

Consultation

30-min Virtual session

with your own Physio to:

**Dive deep into your entire history

**Explain why other treatments didn’t work

**Identify the Root Causes of your issues

**Develop your Goals for treatment

**Customize the structure for the Evaluation

Completion allows the option for a 45-min Evaluation

OR

Evaluation

90-min Hands-on session

with your own Physio to:

**Complete all aspects of the Consultation

AND

**Evaluate & Assess all dysfunctions

**Formulate your optimal Plan of Care

AND

**Begin Treatment – See & Feel Progress

Returning Clients:

Need to continue your current care?

ANSWERS FOR

NEW CLIENTS

Appointments

Consultation or Evaluation…which should I schedule?

Consultations are optional and done virtually in a 30-minute session. If you feel that it would be helpful to discuss the specifics of your situation in-depth before coming in, then a Consultation is a great option. If you are ready to get started as soon as possible, we recommend a 90-minute Evaluation to allow for enough time to review your history, perform the assessment and get treatment started!

How often will I come for sessions?

This is individualized based on your treatment plan, but is usually much LESS than with other providers, because of how much we can get done in a session. Typically we recommend 1 session per week, but we often reduce frequency to once per month.

How long are sessions?

We offer 45-minute and 90-minute sessions. All are 1-on-1 with your Physio. Each session begins and ends with testing, discussion and planning, so we often can accomplish 3 times the treatment with a 90-minute session – which will reduce the frequency and duration of your plan of care.

How much time is spent with me?

All of it!  The sessions are all 1-on-1.  If independent exercises are necessary, they are done before or after your scheduled 1-on-1 time, so you’ll always get the full attention you need to maximize progress.

When should I arrive for my appointment?

If you’ve completed your online forms, please arrive a few minutes early so we can get you started promptly at your appointment time. If you have difficulty with the forms, please reach out to the office ASAP to make arrangements.

Financial / Billing

Do you take my insurance?

We are a cash-based practice and do not submit bills to insurance. We can provide a “superbill” which you can submit to your insurance for reimbursement. You can get further guidance on your insurance plan’s requirements and process by calling the member services number on the back of your insurance card. Please note, reimbursement from insurance is never guaranteed.

What about Medicare / Tricare ?

Our services and offerings fall within the realm of “concierge” and “wellness” services and are not submittable to Medicare or Tricare.

What about No-Fault / Workers Comp?

Our services are not submittable to these carriers. To take advantage of our services, we have many clients that close their case(s) or accept settlements before starting care.

What kind of payments are accepted?

We require a credit card on-file, and will auto-charge that card at the time of your session. You can always come in a little early or pre-pay using cash or check, if that is your preference!

What will sessions cost me?

Every Client’s plan of care is individualized based on needs and goals. The exact investment needed for your specific needs and financial situation will be discussed during your first appointment. We have packages and a membership that can offer savings, depending on your situation.

Can I use my HSA/FSA?

YES!  Some plans give you a credit card, which we can charge directly.  Other plans will require you to send in receipts and you’ll get reimbursed.

Do you offer discounts?

We have packages of sessions that bring the per-session cost down. For longer-term clients or those who want the highest value, we offer an option for Membership.

Clinical

Do you treat my problem?

Our approach considers the entire body and all it’s systems and components to address the root cause(s) of your problems. We often solve pain without ever touching that painful part and can target the causes of issues related to: digestion, elimination, circulation, reproduction and many other functions.

Who will treat me?

YOUR Physio…every time, the whole time.  Continuity of care and the relationship with your Physio is very important, so you won’t be passed around.  We do not have assistants or aides involved in your care.

What’s a session like?

We typically start and end each session with a “test” – a movement, posture or activity that is challenging for your system.  This way we know if the Treatment was effective.  We are 1-on-1  Manual Therapists, so we use our hands to help your body make the changes needed to get better. Most of our sessions are done on the treatment table and followed by direct instruction for home exercises or self-treatments.  No mindless stretches or exercise programs – everything is precise, targeted and noticeably beneficial. 

No pain, no gain?  Should treatment hurt?

NO!!! We are strongly against pain during any manual technique or movement. Check out our Articles for more on this.

When can I expect progress?

We expect progress with EVERY treatment. We will discuss your specifics at your 1st appointment, but if we are addressing the root cause(s) of your issues, the results are immediate and measurable!

Should I continue going to other providers?

We will discuss this.  We need to know WHY you’re having any positive or negative changes in your body.  If there are multiple treatment-types involved, it becomes more difficult to determine which approach is helping and which may be holding you back. We often collaborate with other providers and can adjust the timing between various treatment types.

Do I need an MRI?

The overwhelming majority of times people have MRIs, we do not use them.  Images can determine WHAT parts have been worn-down, but does nothing to identify WHY – which is what our approach is focused on!

What should I wear?

Bring/wear clothes that are similar to what you might wear to the pool or beach. This way we have as much access to your body as possible.

ANSWERS FOR

CURRENT CLIENTS

Appointments

How can I get access to my Online Account?

Go to this registration page. Please be sure to use the exact name and email address that we have in our system, and you’ll be automatically approved and granted access!

How can I make or change an appointment?

There are links in your appointment reminders (text and email) that will allow you to change your appointment (up to 24 hours beforehand). You can also make and change appointments (and more) once you Log In to your account.

Where can I see how many package/membership sessions I have left?

Once you log into your account, click the “Packages” tab on the left. From there you’ll see your package(s), how many sessions are left and can book them right there!

Why don’t I see all my information in my account?

If your account is empty or is missing things, you may have used a different email address at some point – this can create a separate account. If you have more than one email address you use, try logging in under the other(s). Even if you find the correct one, please let us know so we can merge your accounts to get all your information consolidated!

Financial / Billing

Where can I change my credit card information?

Once you Log In to your account, click the “Credit Cards” option on the left.

Do you offer discounted sessions?

For Self-Pay Clients, we have Session Packages that reduce the cost per session. For anyone who’s treatment plan goes longer than 1 month, Membership is the best option.

What session packages do you offer?

We have 3-session and 6-session packages available for current Clients. Once you Log In, click on the “Book” button on the upper right. Packages that are available will displayed there.

Is Membership right for me?

If you’re anticipating treatment that is longer than 1 month, Membership is the best option as it offers the greatest savings with some nice perks…and can be cancelled anytime. All the details and the option to begin are HERE.

Can I use cash or check for sessions or packages?

Yup! Just let us know when you come in for your session and we can use cash or check before your card is auto-charged.

I am submitting to my Insurance for reimbursement. Where can I get a “Superbill”?

Great! Email us and we will produce a Superbill and send it to you through your secure portal!

I need a receipt for tax purposes. Where can I get that?

Easy! Email us and we will send you a Statement for whatever date range you need!

I have more financial / billing – related questions. Who can I ask?

No worries! Log In and send us a message, or you can always Email us directly.  

Clinical

Where can I find my Clinical Notes?

You can find your completed Intake Forms and Journal entries in your account once you Log In. We currently use a separate system for clinical notes and billing. If you need your clinical notes for any reason we can upload them to your online account. 

What should I do between sessions?

Following Manual Therapy work, it is critical that you drink more water – even if it makes you urinate more.  Your Physio will give you specific homework to help you make progress on your own. 

Should I still go to other providers?

We will discuss this. As you go through treatment with us, we need to know WHY you’re having any positive or negative changes in your body. If there are multiple treatment-types involved, it becomes more difficult to determine which approach is creating any positive or negative changes.

How can I get my other Clinical questions answered?

We LOVE questions, but obviously can’t answer everything here. Your Physio should’ve given you their direct email – use it! If you need it again, email us or Log In and send us a message. We’ll get you the email address.

What should I wear?

We will need as much access to as much skin as you can comfortably provide. Tights are difficult to work through with precision. Denim is impossible to treat through. Try to wear loose-fitting clothes that let you move and allow us underneath, if needed.